Junior IT Technician (Schools)

Get hands-on support experience at a corporate head office in Kempton Park, from password resets to new laptop builds. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying.

• Keep the asset register up to date when equipment moves
• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Visit branches or sites to fix issues that need hands on the machine
• Image, set up and hand over new laptops and desktops
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Escalate network and server faults to second or third line with good notes

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Able to log clear, complete ticket notes

• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices
• ITIL Foundation

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Standby pay for after-hours cover

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Describe the size of the environment you supported, such as "400 users across 6 branches".