Live Chat & Email Support Agent – Fixed-Term

Headset on, systems open: this international outsourcing contact centre in Bellville needs agents who stay patient on the hundredth call. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at an international outsourcing contact centre in Bellville. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Troubleshoot routers, fibre connections and app logins step by step.
• Log every interaction and outcome in the CRM before taking the next call.
• Answer inbound calls within target and greet callers using the approved script.
• Process address changes, refunds and cancellations on the billing system.
• Escalate complex complaints to a team leader with clear case notes.
• Reply to emails and live chats within the service-level window.

• You stay calm when a caller is angry
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.