how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

East London, Eastern Cape

Contract

Posted 3 days ago

Contract Customer Service & Call Centre

R6 750 – R10 000/month

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Job Description

A good call centre job in East London gives you training, shifts you can plan around and room to move up. It's a practical job: you'll see what you got done before you go home.

You'll report in East London. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.
Answer inbound calls within target and greet callers using the approved script.
Meet daily targets for average handle time, quality score and first-call resolution.

What you need

Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check

Extra points for

A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Medical aid option after probation
Clear promotion path to team leader or quality assessor

How to apply

Make sure the role, the hours and working in East London really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, a CV with a working cellphone number and email address plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around East London.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.