Live Chat & Email Support Agent

Customers phone this international outsourcing contact centre in Gqeberha when something has gone wrong, and your job is to put it right. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is an international outsourcing contact centre on the Gqeberha side of Eastern Cape. There's a probation period of three months before the contract is confirmed.

• Answer inbound calls within target and greet callers using the approved script.
• Process address changes, refunds and cancellations on the billing system.
• Attend team huddles and weekly coaching sessions on call recordings.
• Handle callers with UK, US or Australian accents and time zones.
• Escalate complex complaints to a team leader with clear case notes.

• Basic computer skills: Windows, email and working across a few screens
• Matric with a pass in English
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry

• Previous contact centre or retail customer service experience
• A second language, especially Afrikaans, isiZulu or Portuguese

• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.