how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Pietermaritzburg, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this banking service centre in Pietermaritzburg when something has gone wrong, and your job is to put it right. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is Pietermaritzburg-based, with most of your time spent at a banking service centre.

What you'll actually do

Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.
Reply to emails and live chats within the service-level window.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.

Must-haves

Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
You stay calm when a caller is angry

What's in it for you

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

How to apply for this job

Make sure the role, the hours and working in Pietermaritzburg really suit you before you apply.
Keep copies of these ready to send: proof of residence for the background check, certified copy of your matric certificate plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pietermaritzburg.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.