Lodge Reception & Bookings Coordinator

At this boutique guesthouse in Brackenfell, you'll turn bookings into happy stays. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a boutique guesthouse in Brackenfell. Living nearby, or on a taxi route to it, really helps. Shifts rotate, so you'll need to be flexible about days and nights.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.

• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Clear spoken and written English

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.