Lodge Reception & Bookings Coordinator

At this business hotel in Richards Bay, you'll turn bookings into happy stays. It suits someone who likes knowing exactly what a good day's work looks like.

Home base is a business hotel on the Richards Bay side of KwaZulu-Natal. Overtime comes up in peak season and is paid.

• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.

• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Matric
• Clear spoken and written English
• Calm with an unhappy guest at 11pm

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.