Lodge Reception & Bookings Coordinator

At this business hotel in Sandton, you'll turn bookings into happy stays. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Sandton. Relocation is not covered for this one.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.