Lodge Reception & Bookings Coordinator

Running the front desk of a boutique guesthouse in Secunda means calm service and a clean shift balance. It's a practical job: you'll see what you got done before you go home.

The work is in Secunda, Mpumalanga, so you'll need a reliable way to get there every day.

• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Matric
• Honest with cash and card payments

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.