Lodge Reception & Bookings Coordinator

You'll handle check-ins, bookings and questions at a business hotel in Worcester. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a business hotel in Worcester. Living nearby, or on a taxi route to it, really helps.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.

• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Matric
• Calm with an unhappy guest at 11pm

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.