Mall Control Room Operator – Entry Level

From a chair in a shopping mall security office in Johannesburg CBD, you guide officers in the field to where they are needed. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Johannesburg CBD, Gauteng. Applicants who already live in the area get looked at first.

• Pull and save video footage for incident investigations
• Dispatch the nearest response vehicle over the radio
• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians

• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Matric

• Speaking more than one local language
• Call centre work in the past
• Experience on a CCTV or alarm monitoring platform

• Path to senior controller or supervisor
• Training on the monitoring software
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.