Mall Control Room Operator – Experienced

Night or day, a shopping mall security office in Klerksdorp never switches off, and neither does your focus on shift. Bring a calm head on busy days and you'll be fine.

This post is in Klerksdorp (North West). Please only apply if you can travel there daily.

• Track stolen vehicles on the map and guide recovery teams
• Answer alarm signals and phone clients to verify them
• Keep call-out times and client passwords up to date
• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Talk down intruders over on-site speakers when the system allows

• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)
• Good memory for sites, streets and procedures
• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher

• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language

• Shift allowance for nights
• Training on the monitoring software
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.