Mall Control Room Operator

Sharp eyes and a calm voice are the tools of the trade at a remote video monitoring centre in Mossel Bay. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Mossel Bay, Western Cape, so you'll need a reliable way to get there every day.

• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Keep call-out times and client passwords up to date
• Dispatch the nearest response vehicle over the radio
• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them
• Hand over open incidents clearly at shift change

• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• Matric

• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language

• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Training on the monitoring software
• Shift allowance for nights

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.