Medical Aid Claims Administrator – Experienced

Patients meet you first at this private hospital admissions office in Pretoria West, so calm and clear matters. This role rewards consistency more than flash.

Location: Pretoria West, Gauteng. Applicants who already live in the area get looked at first. Shifts rotate, so you'll need to be flexible about days and nights.

• Send monthly statements and age the debtors book
• Request pre-authorisation for scans, procedures and admissions
• Answer the phones and send clinical questions to the right nurse or doctor
• Open patient files and capture consent forms in line with POPIA
• Keep patient records locked and share them only with written consent
• Book appointments and manage the doctor's diary on the practice software

• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• At least 2 years in a medical practice, hospital or billing bureau
• You keep patient information private, every time
• Confident with Excel and email

• Normal practice hours with most weekends off
• Free medical consultations for staff at some practices
• Bonus linked to collections at billing bureaus

• Give numbers if you can, such as your rejection rate or how much you cut the 90-day debtors.
• Keep your cover note short and error-free; front desk jobs are judged on how neatly you communicate.