Night Auditor (City Hotel)

You'll handle check-ins, bookings and questions at a travel agency in George. Expect to be trusted with real work from your first week.

You'll report in George. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Night-shift allowance
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.