Night Auditor (City Hotel) – Experienced

You'll handle check-ins, bookings and questions at a game lodge in Umhlanga. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a game lodge in Umhlanga. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.

• Confident on a computer and quick to learn a property system
• Matric
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Night-shift allowance
• Meals on duty and uniform supplied
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.