Parts Interpreter (Counter & Workshop) – Experienced

You'll be the link between customers and the workshop at the motorcycle dealership in Kathu. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at a motorcycle dealership in Kathu. Living nearby, or on a taxi route to it, really helps.

• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Submit warranty claims with photos and technician reports
• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage
• Phone customers with extra work found and get approval in writing
• Count stock during cycle counts and year-end stocktake

• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset

• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Paid brand training
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.