Recoveries Consultant (Written-Off Accounts) – Experienced

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Isando-based, with most of your time spent at a vehicle finance collections floor.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Matric
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.