Reservations Agent (Hotel Group)

Guests at this business hotel in Newcastle meet you first, so the stay starts at your desk. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Newcastle; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.

• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.