Reservations Agent (Hotel Group)

Guests at this game lodge in Worcester meet you first, so the stay starts at your desk. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Worcester (Western Cape). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.