Service Advisor (Commercial Vehicles) – Fixed-Term

Book cars in, find the right part and keep customers informed at the multi-brand service centre in Isando. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Isando, Gauteng. Applicants who already live in the area get looked at first.

• Phone customers with extra work found and get approval in writing
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage

• Code 08 licence
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Matric, plus a motor industry background

• Company uniform
• Monthly CSI bonus for customer ratings
• Paid brand training
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.