Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This franchised car dealership in Pretoria West needs you on that side. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a franchised car dealership on the Pretoria West side of Gauteng. You'll start with a short induction before working on your own.

• Handle complaints calmly and find a fix with the workshop manager
• Submit warranty claims with photos and technician reports
• Look up part numbers in the electronic parts catalogue using the VIN
• Pick, pack and issue parts to technicians against job cards
• Phone customers with extra work found and get approval in writing
• Order stock and special parts, and follow up on back orders

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Paid brand training
• Commission on parts sales or workshop turnover
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.