Service Desk Consultant (Furniture Store)

You'll help walk-in customers at a courier depot counter in George, face to face, all day. This is a good step for someone who wants proper routine and a manager who notices good work.

The site is in George; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.