Service Desk Consultant (Furniture Store) – Immediate Start

This mall cellular store in Harrismith needs someone friendly who can fix account problems while the queue moves. Expect to be trusted with real work from your first week.

Location: Harrismith, Free State. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.