Service Desk Consultant (Furniture Store) – Fixed-Term

If you like people and hate long queues, this insurance branch in Randburg suits you. This role rewards consistency more than flash.

You'll be based at an insurance branch in Randburg. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.