how2apply

Technical Support Agent (Fibre & Wi-Fi) – Immediate Start

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Durban Central gives you training, shifts you can plan around and room to move up. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Durban Central; early starts mean public transport timing matters, so check your route before applying.

What you'll actually do

Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.
Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.
Verify caller identity before sharing any account details, as POPIA requires.
Escalate complex complaints to a team leader with clear case notes.
Troubleshoot routers, fibre connections and app logins step by step.

What you need

Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check

Extra points for

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese

On offer

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check plus certified copy of your matric certificate.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.