Tour Desk Agent (Waterfront) – Fixed-Term

Guests at this boutique guesthouse in Atlantis meet you first, so the stay starts at your desk. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a boutique guesthouse in Atlantis. Living nearby, or on a taxi route to it, really helps.

• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Matric
• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.