Tracking Control Room Agent (Vehicle Recovery)

Night or day, an armed response control room in Mbombela never switches off, and neither does your focus on shift. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily.

• Dispatch the nearest response vehicle over the radio
• Talk down intruders over on-site speakers when the system allows
• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Pull and save video footage for incident investigations

• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• No criminal convictions (vetting is done before you start)
• Matric

• Shift allowance for nights
• Indoor, air-conditioned work environment
• Training on the monitoring software
• Path to senior controller or supervisor

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Show you can stay alert at night. If you have done night shift before without problems, say so.