Tracking Control Room Agent (Vehicle Recovery) – Entry Level

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Midrand. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at an armed response control room in Midrand. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Hand over open incidents clearly at shift change
• Keep call-out times and client passwords up to date
• Talk down intruders over on-site speakers when the system allows
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Track stolen vehicles on the map and guide recovery teams

• No criminal convictions (vetting is done before you start)
• Clear speaking voice on radio and phone
• Matric
• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher

• Call centre work in the past
• CCTV operator short course
• Speaking more than one local language

• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.