Tracking Control Room Agent (Vehicle Recovery) – Entry Level

From a chair in a remote video monitoring centre in Sandton, you guide officers in the field to where they are needed. This role rewards consistency more than flash.

You'll report in Sandton. Relocation is not covered for this one.

• Keep call-out times and client passwords up to date
• Log every event and action on the monitoring software
• Talk down intruders over on-site speakers when the system allows
• Dispatch the nearest response vehicle over the radio
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Report camera faults and offline sites to the technicians

• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• Matric
• Computer literate and quick on a keyboard

• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Training on the monitoring software
• Shift allowance for nights
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.