Tracking Control Room Agent (Vehicle Recovery) – Fixed-Term

Sharp eyes and a calm voice are the tools of the trade at a shopping mall security office in Tzaneen. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Tzaneen (Limpopo). Please only apply if you can travel there daily.

• Log every event and action on the monitoring software
• Dispatch the nearest response vehicle over the radio
• Hand over open incidents clearly at shift change
• Track stolen vehicles on the map and guide recovery teams
• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them
• Monitor live CCTV feeds and zoom in on suspicious movement

• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone
• Matric
• Able to stay focused through 12-hour day and night shifts

• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Path to senior controller or supervisor

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.