Warranty Clerk (Dealership)

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Roodepoort. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Roodepoort (Gauteng). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

• Load bookings in the dealer management system
• Order stock and special parts, and follow up on back orders
• Pick, pack and issue parts to technicians against job cards
• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager
• Open job cards and explain the work and cost before it starts

• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices

• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.