Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Sandton needs you on that side. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an aftermarket spares shop in Sandton. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Pick, pack and issue parts to technicians against job cards
• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage
• Load bookings in the dealer management system
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset

• Some mechanical training or a trade background
• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.