Bilingual Call Centre Agent (Afrikaans/English) – Immediate Start

You'll take customer calls and chats at an international outsourcing contact centre in Pretoria East, sorting problems on the first contact. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Pretoria East; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Answer inbound calls within target and greet callers using the approved script.
• Log every interaction and outcome in the CRM before taking the next call.
• Process address changes, refunds and cancellations on the billing system.
• Follow up on open tickets and phone customers back when promised.
• Attend team huddles and weekly coaching sessions on call recordings.
• Verify caller identity before sharing any account details, as POPIA requires.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Matric with a pass in English

• Technical know-how on Wi-Fi, fibre or smartphones
• Previous contact centre or retail customer service experience
• A second language, especially Afrikaans, isiZulu or Portuguese

• Clear promotion path to team leader or quality assessor
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.