how2apply

Bilingual Call Centre Agent (Afrikaans/English) – Experienced

How2Apply Talent Network

Vereeniging, Gauteng

Full-time

Posted 3 days ago

Full-time Customer Service & Call Centre

R8 250 – R11 500/month

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Job Description

Customers phone this online retail help desk in Vereeniging when something has gone wrong, and your job is to put it right. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Vereeniging. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Verify caller identity before sharing any account details, as POPIA requires.
Attend team huddles and weekly coaching sessions on call recordings.
Handle callers with UK, US or Australian accents and time zones.
Follow up on open tickets and phone customers back when promised.
Process address changes, refunds and cancellations on the billing system.
Reply to emails and live chats within the service-level window.
Troubleshoot routers, fibre connections and app logins step by step.

You'll need

No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)

What you get

Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address plus certified copy of your matric certificate.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Vereeniging; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.