Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you turn up on time and finish what you start, you'll fit in quickly.

The work is in Mbombela, Mpumalanga, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.

• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.