how2apply

Customer Service Agent (Telco Support)

How2Apply Talent Network

Hammarsdale, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this online retail help desk in Hammarsdale needs agents who stay patient on the hundredth call. Expect to be trusted with real work from your first week.

The site is in Hammarsdale; early starts mean public transport timing matters, so check your route before applying. Weekend work is on a roster, so you won't be on every weekend.

What your day looks like

Log every interaction and outcome in the CRM before taking the next call.
Verify caller identity before sharing any account details, as POPIA requires.
Process address changes, refunds and cancellations on the billing system.
Handle callers with UK, US or Australian accents and time zones.
Meet daily targets for average handle time, quality score and first-call resolution.

What you need

Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry
Matric with a pass in English
Able to pass a voice and accent assessment

Extra points for

Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese

What's in it for you

Clear promotion path to team leader or quality assessor
Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: certified copy of your matric certificate, proof of residence for the background check plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Hammarsdale.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.