Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at a furniture retail branch in Boksburg, and leave with answers. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Boksburg (Gauteng). Please only apply if you can travel there daily.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.