Customer Service Consultant (Cellular Store)

This mall cellular store in Sandton needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a mall cellular store on the Sandton side of Gauteng.

• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.

• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.