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Desktop Support Technician (Second Line)

How2Apply Talent Network

Gqeberha, Eastern Cape

Full-time

Posted 1 hour ago

Full-time IT & Software

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Job Description

Get hands-on support experience at a hospital group in Gqeberha, from password resets to new laptop builds. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Gqeberha; early starts mean public transport timing matters, so check your route before applying.

The work, day to day

Troubleshoot Outlook, Teams and OneDrive problems for users
Image, set up and hand over new laptops and desktops
Connect users remotely with a remote support tool to fix issues
Log, prioritise and update tickets on the service desk system
Visit branches or sites to fix issues that need hands on the machine
Keep the asset register up to date when equipment moves

Must-haves

Able to log clear, complete ticket notes
Working knowledge of Windows 10 and 11 and Microsoft 365
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)
Patient and friendly with non-technical users
Code B driver's licence and own car for field posts

Extra points for

Experience with Intune or SCCM for device management
Experience supporting point-of-sale or medical devices

What you get

Company laptop and cellphone
Travel allowance for field technicians
Paid certification exams after probation

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Gqeberha.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.