Desktop Support Technician (Second Line) – Experienced

Get hands-on support experience at a group of private schools in Johannesburg CBD, from password resets to new laptop builds. Bring a calm head on busy days and you'll be fine.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Keep the asset register up to date when equipment moves
• Replace faulty hardware and log warranty claims with suppliers
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Image, set up and hand over new laptops and desktops

• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.