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Desktop Support Technician (Second Line)

How2Apply Talent Network

Mamelodi, Gauteng

Full-time

Posted 2 hours ago

Full-time IT & Software

R14 750 – R21 000/month

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Mamelodi. If you like clear targets and knowing where you stand, this is for you.

Location: Mamelodi, Gauteng. Applicants who already live in the area get looked at first.

What your day looks like

Install and configure printers, scanners and docking stations
Reset passwords and unlock accounts in Active Directory and Entra ID
Keep the asset register up to date when equipment moves
Visit branches or sites to fix issues that need hands on the machine
Troubleshoot Outlook, Teams and OneDrive problems for users

You'll need

At least 1 year of help desk or desktop support (not needed for intern posts)
Patient and friendly with non-technical users
Working knowledge of Windows 10 and 11 and Microsoft 365
Basic networking: IP addresses, DNS, DHCP and Wi-Fi

Extra points for

Experience with Intune or SCCM for device management
CompTIA Network+ or Microsoft MD-102 certification
Experience supporting point-of-sale or medical devices

What's in it for you

Travel allowance for field technicians
Standby pay for after-hours cover
Paid certification exams after probation
Company laptop and cellphone

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: copy of your driver's licence for field posts plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Mamelodi; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Describe the size of the environment you supported, such as "400 users across 6 branches".
List your certifications right under your name; A+ and ITIL are common keyword filters.