Desktop Support Technician (Second Line) – Experienced

Tickets come in all day at this call centre campus in Midrand, and you close them. Expect to be trusted with real work from your first week.

The work is in Midrand, Gauteng, so you'll need a reliable way to get there every day.

• Visit branches or sites to fix issues that need hands on the machine
• Image, set up and hand over new laptops and desktops
• Escalate network and server faults to second or third line with good notes
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Keep the asset register up to date when equipment moves
• Install and configure printers, scanners and docking stations
• Connect users remotely with a remote support tool to fix issues

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts

• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Travel allowance for field technicians
• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.