how2apply

Desktop Support Technician (Second Line)

How2Apply Talent Network

Pretoria East, Gauteng

Internship

Posted 1 hour ago

Internship IT & Software

R16 500 – R23 500/month

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Job Description

Get hands-on support experience at a call centre campus in Pretoria East, from password resets to new laptop builds. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Pretoria East. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

What your day looks like

Reset passwords and unlock accounts in Active Directory and Entra ID
Image, set up and hand over new laptops and desktops
Keep the asset register up to date when equipment moves
Escalate network and server faults to second or third line with good notes
Connect users remotely with a remote support tool to fix issues
Install and configure printers, scanners and docking stations

Must-haves

Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Code B driver's licence and own car for field posts

Helpful, not essential

Experience with Intune or SCCM for device management
Experience supporting point-of-sale or medical devices

What's in it for you

Travel allowance for field technicians
Clear path to second-line and systems roles
Paid certification exams after probation
Company laptop and cellphone

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: copy of your driver's licence for field posts, IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pretoria East.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".