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Guest Relations Officer (Resort)

How2Apply Talent Network

Tembisa, Gauteng

Full-time

Posted 4 hours ago

Full-time Hospitality & Tourism

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Job Description

Running the front desk of a travel agency in Tembisa means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Tembisa (Gauteng). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

The work, day to day

Handle complaints at the desk and log them for the duty manager.
Store guest details securely in line with POPIA.
Check guests in and out on Opera or Protel, and scan IDs and passports.
Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
Run the night audit, close the day and print the flash report.

What you need

Confident on a computer and quick to learn a property system
Matric
Honest with cash and card payments
Clear spoken and written English
A hospitality or tourism diploma, or 1 year at a hotel front desk
You can work rotating shifts, including nights

Helpful, not essential

A foreign language such as German, French or Portuguese
Opera PMS or Protel certificate
Amadeus or Galileo training for travel roles

What you get

Meals on duty and uniform supplied
Service charge share at some properties
Discounted stays across the group

How to apply

Make sure the role, the hours and working in Tembisa really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: a recently certified ID copy (within 3 months), two contactable references plus your hospitality or tourism diploma and transcript.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Tembisa; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Add a line on shift flexibility: front offices shortlist people who can cover nights.
Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.