Hotel Front Desk Agent (Rotating Shifts) – Permanent

Guests at this beach resort in Alberton meet you first, so the stay starts at your desk. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Alberton, Gauteng. Applicants who already live in the area get looked at first.

• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.