Hotel Front Desk Agent (Rotating Shifts)

At this travel agency in Boksburg, you'll turn bookings into happy stays. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Boksburg, Gauteng, so you'll need a reliable way to get there every day.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.

• Calm with an unhappy guest at 11pm
• Matric
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.