Inbound Call Centre Agent (UK Campaign)

You'll take customer calls and chats at an online retail help desk in Somerset West, sorting problems on the first contact. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Somerset West. Relocation is not covered for this one.

• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Troubleshoot routers, fibre connections and app logins step by step.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Log every interaction and outcome in the CRM before taking the next call.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• No criminal record, as most clients run a background check

• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.