how2apply

IT Support Technician (Field Services)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time IT & Software

Apply for this job

Job Description

Tickets come in all day at this corporate head office in Durban Central, and you close them. Bring a calm head on busy days and you'll be fine.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first.

What you'll actually do

Troubleshoot Outlook, Teams and OneDrive problems for users
Visit branches or sites to fix issues that need hands on the machine
Reset passwords and unlock accounts in Active Directory and Entra ID
Image, set up and hand over new laptops and desktops
Install and configure printers, scanners and docking stations
Escalate network and server faults to second or third line with good notes
Replace faulty hardware and log warranty claims with suppliers

Must-haves

Code B driver's licence and own car for field posts
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Patient and friendly with non-technical users
Basic networking: IP addresses, DNS, DHCP and Wi-Fi

Extra points for

ITIL Foundation
Experience with Intune or SCCM for device management
Experience supporting point-of-sale or medical devices

What's in it for you

Clear path to second-line and systems roles
Paid certification exams after probation
Standby pay for after-hours cover

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".