Junior IT Technician (Schools)

Get hands-on support experience at a corporate head office in Gqeberha, from password resets to new laptop builds. If you turn up on time and finish what you start, you'll fit in quickly.

Location: Gqeberha, Eastern Cape. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

• Write short how-to guides for common user problems
• Keep the asset register up to date when equipment moves
• Log, prioritise and update tickets on the service desk system
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Connect users remotely with a remote support tool to fix issues
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Standby pay for after-hours cover
• Paid certification exams after probation

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.